- We offer a full refund policy on any unopened products returned in a saleable condition with an original receipt.
- Opened products cannot be refunded. However, if a product has caused any adverse reaction, please come back to the clinic with the product so that we can carry out an analysis, and if appropriate we can substitute the product which is causing an adverse reaction.
- Any adverse reaction must be reported within 48 hours of your appointment.
- We offer a full refund policy on any treatment courses within 7 days of purchase.
- We cannot refund any treatment course that has already commenced.
- If you would like to change your treatment programme, we are happy to transfer any outstanding balance from untaken treatments to other services only.
- Treatments which have taken place cannot be refunded.
- No refunds are offered for any treatments that form part of a promotional offer.